Answers to common questions about accounts, ads, rentals, deposits and payments.
Is Vastulo free to use?
Yes. Browsing, chatting and posting standard ads are free. Optional paid features such as featured ads and seller plans are clearly priced before you pay.
Why do I need to set a location?
Listings are ranked by distance from your chosen location, so you see items you can actually collect. You can change it at any time from the location selector at the top of the page.
Why is my ad not visible yet?
Some ads, and all rental listings, are reviewed before they go live. If an ad is rejected you will see the reason and can edit and resubmit it.
How do I contact a seller or owner?
Open the listing and tap Chat. Your phone number is not shown unless you choose to share it.
How does renting work?
Choose your dates and a billing period, check availability to see the full quote, and send a booking request. You pay only after the owner accepts. See How It Works for the full steps.
What is the security deposit?
A refundable amount set by the owner and shown separately from the rent. It is returned after the item comes back and the inspection window ends, less only deductions that were agreed or approved after review.
Why do rentals need identity verification?
Renters and owners exchange real items, so both sides are verified by our team before a booking can be made. Your documents are stored privately and never shown to other users.
Can I cancel a rental booking?
Yes. Requests can be withdrawn before payment, and the cancellation terms that apply to a confirmed booking are shown in the quote before you book.
How do I delete my account?
See our Account and Data Deletion Policy for the steps and what happens to your data.
I have another question.
Contact our support team at Email: [email protected] | Phone: +919279380225.